Browse the Questions We Get Most
We've organised this page around the real questions that come through on support chat and email. Each answer is direct — no runaround, no vague pointers. If your question is about topping up through Rocket, recovering account access via OTP, or understanding how a withdrawal gets verified before it clears, the answer is here. We update this page when our processes change,
so what you read reflects how things actually work right now. For anything not covered here, our support team is reachable through live chat and email — both are connected to the same account-management team, not a generic call centre. Local payment options — bKash, Nagad, Rocket — each have their own deposit path inside your account wallet, and the FAQ section
below explains the differences step by step.
- bKash
- Nagad
- Rocket